Having mentioned GovMetric and Mavis over recent months I felt it fair to list the other suppliers of systems specialising in NI14 and/or satisfaction, other than the pure customer relationship management (CRM) systems that have been adapted to record ‘avoidable contact’. If anybody knows any other systems, please let me know. I’m not saying that any are any good, and I know some are very expensive and some quite limited but one of these days I’ll prepare a comparison chart:
Another two added on the 20th November:
http://www.iizuka.co.uk/service-delivery-transformation.html
http://counciltracker.u-l.org.uk/home/index.php
A brief comparison table added as a PDF 21 November 2008: company-table
Posted in customer satisfaction, Metrics, NI14 Tagged: counciltracker, govmetric, iizuka, mavisnet, NI14, opalresponse, Opinion-8, rostrvm, singularity
